Mercury Milan 2011 SYNC Supplement 

GLOSSARY OF TERMS
Autoplay:With Autoplay turned ON, SYNCallows you to listen to
music which has already been randomly indexed during the indexing
process. With Autoplay turned off, the chosen music will not begin to
play until all of the music has been indexed by SYNC. Depending on the
size of the material, this may take a few minutes.
Bluetooth enabled cellular phone:Any cellular phone which has the
Bluetoothwireless technology which will enable the phone to connect
with SYNCand exchange information wirelessly.
Digital media player / USB Device:This is a generic term used to
signify any of the following media devices: iPod, Zune™, “Plays from
device” players, and most USB drives (thumb drives, flash drives, PEN
drives, etc.)
Discoverable mode:A mode which allows otherBluetoothenabled
devices to find yourBluetoothenabled device.
Discovery mode:A mode which allows yourBluetoothenabled device
to search for other ‘discoverable’Bluetoothenabled devices.
In-band ringing:This is a phone dependent feature. If yourBluetooth
enabled cellular phone supports this feature, SYNCcan play your ring
tone during incoming calls.
Indexing:A process in which SYNCbuilds a voice recognition grammar
for the media content of your digital media player. While indexing,
SYNCwill play already indexed media if Autoplay is on. However, voice
recognition is not available for the media until the indexing process is
complete.
Metadata:Descriptive tags embedded in your digital media which
provide SYNCwith information such as ARTIST, ALBUM, GENRE and
TRACK.
Pairing:To use yourBluetoothenabled cellular phone with SYNC, you
must go through a pairing (bonding) process. “Pairing” is a special
process used when two devices connect for the first time. The pairing
process is used to generate a link key that is used for authentication
purposes during subsequentBluetoothconnections between the two
devices.
PIN (Personal Identification number):This six digit number
(sometimes referred to as a passkey) will be shown in the radio display
during the pairing process with yourBluetoothenabled device. You do
not need to write down this number as it will only be used for that
specific pairing procedure.
Glossary
68SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

SYNCEND USER LICENSE AGREEMENT (EULA)
•You have acquired a device (“DEVICE”) that includes software
licensed by FORD MOTOR COMPANY from an affiliate of Microsoft
Corporation (“MS”). Those installed software products of MS origin, as
well as associated media, printed materials, and “online” or electronic
documentation (“MS SOFTWARE”) are protected by international
intellectual property laws and treaties. The MS SOFTWARE is licensed,
not sold. All rights reserved.
•The MS SOFTWARE may interface with and/or communicate with, or
may be later upgraded to interface with and/or communicate with
additional software and/or systems provided by FORD MOTOR
COMPANY. The additional software and systems of FORD MOTOR
COMPANY origin, as well as associated media, printed materials, and
“online” or electronic documentation (“FORD SOFTWARE”) are
protected by international intellectual property laws and treaties. The
FORD SOFTWARE is licensed, not sold. All rights reserved.
•The MS SOFTWARE and/or FORD SOFTWARE may interface with
and/or communicate with, or may be later upgraded to interface with
and/or communicate with additional software and/or systems provided by
third party software and service suppliers. The additional software and
services of third party origin, as well as associated media, printed
materials, and “online” or electronic documentation (“THRID PARTY
SOFTWARE”) are protected by international intellectual property laws
and treaties. The THIRD PARTY SOFTWARE is licensed, not sold. All
rights reserved.
•The MS SOFTWARE, FORD SOFTWARE and THIRD PARTY
SOFTWARE hereinafter collectively and individually will be referred to as
SOFTWARE.
IF YOU DO NOT AGREE TO THIS END USER LICENSE
AGREEMENT (“EULA”), DO NOT USE THE DEVICE OR COPY
THE SOFTWARE. ANY USE OF THE SOFTWARE, INCLUDING
BUT NOT LIMITED TO USE ON THE DEVICE, WILL
CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR
RATIFICATION OF ANY PREVIOUS CONSENT).
GRANT OF SOFTWARE LICENSE:This EULA grants you the
following license:
•You may use the SOFTWARE as installed on the DEVICE and as
otherwise interfacing with systems and/or services provide by or
through FORD MOTOR COMPANY or its third party software and
service providers.
End user license agreement
69
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS:
•Speech Recognition:If the SOFTWARE includes speech recognition
component(s), you should understand that speech recognition is an
inherently statistical process and that recognition errors are inherent
in the process. Neither FORD MOTOR COMPANY nor its suppliers
shall be liable for any damages arising out of errors in the speech
recognition process.
•Limitations on Reverse Engineering, Decompilation and
Disassembly:
You may not reverse engineer, decompile, or disassemble
nor permit others to reverse engineer, decompile or disassemble the
SOFTWARE, except and only to the extent that such activity is
expressly permitted by applicable law notwithstanding this limitation.
•Single EULA:The end user documentation for the DEVICE and
related systems and services may contain multiple EULAs, such as
multiple translations and/or multiple media versions (e.g., in the user
documentation and in the software). Even if you receive multiple
EULAs, you are licensed to use only one (1) copy of the SOFTWARE.
•SOFTWARE Transfer:
You may permanently transfer your rights
under this EULA only as part of a sale or transfer of the DEVICE,
provided you retain no copies, you transfer all of the SOFTWARE
(including all component parts, the media and printed materials, any
upgrades, and, if applicable, the Certificate(s) of Authenticity), and the
recipient agrees to the terms of this EULA. If the SOFTWARE is an
upgrade, any transfer must include all prior versions of the SOFTWARE.
•Termination:Without prejudice to any other rights, FORD MOTOR
COMPANY or MS may terminate this EULA if you fail to comply with
the terms and conditions of this EULA.
•Security Updates/Digital Rights Management:Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
SOFTWARE’s ability to use WMDRM to play or copy protected
content. This action does not affect unprotected content. When your
DEVICE downloads licenses for protected content, you agree that
Microsoft may include a revocation list with the licenses. Content
owners may require you to upgrade the SOFTWARE on your DEVICE
to access their content. If you decline an upgrade, you will not be able
to access content that requires the upgrade.
End user license agreement
70
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

•Consent to Use of Data:You agree that MS, Microsoft Corporation,
FORD MOTOR COMPANY, third party software and systems suppliers,
their affiliates and/or their designated agent may collect and use
technical information gathered in any manner as part of product
support services related to the SOFTWARE or related services. MS,
Microsoft Corporation, FORD MOTOR COMPANY, third party software
and services suppliers, their affiliates and/or their designated agent
may use this information solely to improve their products or to
provide customized services or technologies to you. MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and
systems suppliers, their affiliates and/or their designated agent may
disclose this information to others, but not in a form that personally
identifies you.
•Internet-Based Services Components:The SOFTWARE may
contain components that enable and facilitate the use of certain
Internet-based services. You acknowledge and agree that MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and
service suppliers, their affiliates and/or their designated agent may
automatically check the version of the SOFTWARE and/or its
components that you are utilizing and may provide upgrades or
supplements to the SOFTWARE that may be automatically
downloaded to your DEVICE.
•Additional Software/Services:The SOFTWARE may permit FORD
MOTOR COMPANY, third party software and service suppliers, MS,
Microsoft Corporation, their affiliates and/or their designated agent to
provide or make available to you SOFTWARE updates, supplements,
add-on components, or Internet-based services components of the
SOFTWARE after the date you obtain your initial copy of the
SOFTWARE (“Supplemental Components”).
If FORD MOTOR COMPANY or third party software and services
suppliers provide or make available to you Supplemental Components
and no other EULA terms are provided along with the Supplemental
Components, then the terms of this EULA shall apply.
If MS, Microsoft Corporation, their affiliates and/or their designated agent
make available Supplemental Components, and no other EULA terms are
provided, then the terms of this EULA shall apply, except that the MS,
Microsoft Corporation or affiliate entity providing the Supplemental
Component(s) shall be the licensor of the Supplemental Component(s).
FORD MOTOR COMPANY, MS, Microsoft Corporation, their affiliates
and/or their designated agent reserve the right to discontinue without
liability any Internet-based services provided to you or made available to
you through the use of the SOFTWARE.
End user license agreement
71
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

•Links to Third Party Sites:The MS SOFTWARE may provide you
with the ability to link to third party sites through the use of the
SOFTWARE. The third party sites are not under the control of MS,
Microsoft Corporation, their affiliates and/or their designated agent.
Neither MS nor Microsoft Corporation nor their affiliates nor their
designated agent are responsible for (i) the contents of any third
party sites, any links contained in third party sites, or any changes or
updates to third party sites, or (ii) webcasting or any other form of
transmission received from any third party sites. If the SOFTWARE
provides links to third party sites, those links are provided to you only
as a convenience, and the inclusion of any link does not imply an
endorsement of the third party site by MS, Microsoft Corporation,
their affiliates and/or their designated agent.
•Obligation to Drive Responsibly:You recognize your obligation to
drive responsibly and keep attention on the road. You will read and
abide with the DEVICE operating instructions particularly as they
pertain to safety and assumes any risk associated with the use of the
DEVICE.
UPGRADES AND RECOVERY MEDIA:If the SOFTWARE is provided
by FORD MOTOR COMPANY separate from the DEVICE on media such
as a ROM chip, CD ROM disk(s) or via web download or other means,
and is labeled “For Upgrade Purposes Only” orFor Recovery Purposes
Onlyyou may install one (1) copy of such SOFTWARE onto the
DEVICE as a replacement copy for the existing SOFTWARE, and use it
in accordance with this EULA, including any additional EULA terms
accompanying the upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:All title and intellectual
property rights in and to the SOFTWARE (including but not limited to
any images, photographs, animations, video, audio, music, text and
“applets,” incorporated into the SOFTWARE), the accompanying printed
materials, and any copies of the SOFTWARE, are owned by MS,
Microsoft Corporation, FORD MOTOR COMPANY, or their affiliates or
suppliers. The SOFTWARE is licensed, not sold. You may not copy the
printed materials accompanying the SOFTWARE. All title and intellectual
property rights in and to the content which may be accessed through use
of the SOFTWARE is the property of the respective content owner and
may be protected by applicable copyright or other intellectual property
laws and treaties. This EULA grants you no rights to use such content.
All rights not specifically granted under this EULA are reserved by MS,
Microsoft Corporation, FORD MOTOR COMPANY, third party software
and service providers, their affiliates and suppliers. Use of any on-line
End user license agreement
72
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

services which may be accessed through the SOFTWARE may be
governed by the respective terms of use relating to such services. If this
SOFTWARE contains documentation that is provided only in electronic
form, you may print one copy of such electronic documentation.
EXPORT RESTRICTIONS:You acknowledge that the SOFTWARE is
subject to U.S. and European Union export jurisdiction. You agree to
comply with all applicable international and national laws that apply to
the SOFTWARE, including the U.S. Export Administration Regulations,
as well as end-user, end-use and destination restrictions issued by U.S.
and other governments. For additional information, see http://
www.microsoft.com/exporting/.
TRADEMARKS:This EULA does not grant you any rights in connection
with any trademarks or service marks of FORD MOTOR COMPANY, MS,
Microsoft Corporation, third party software or service providers, their
affiliates or suppliers.
PRODUCT SUPPORT:Product support for the SOFTWARE is not
provided by MS, its parent corporation Microsoft Corporation, or their
affiliates or subsidiaries. For product support, please refer to FORD
MOTOR COMPANY instructions provided in the documentation for the
DEVICE. Should you have any questions concerning this EULA, or if you
desire to contact FORD MOTOR COMPANY for any other reason, please
refer to the address provided in the documentation for the DEVICE.
No Liability for Certain Damages:EXCEPT AS PROHIBITED BY
LAW, FORD MOTOR COMPANY, ANY THRID PARTY SOFTWARE OR
SERVICES SUPPLIERS, MS, MICROSOFT CORPORATION AND THEIR
AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INDIRECT,
SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING
FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF
THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL
MS, MICROSOFT CORPORATION AND/OR THEIR AFFILIATES BE
LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED
FIFTY DOLLARS (U.S.$250.00).
•THERE ARE NO WARRANTIES OTHER THAN THOSE THAT MAY
EXPRESSLY BE PROVIDED FOR YOUR NEW VEHICLE.
End user license agreement
73
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

END USER NOTICE
MICROSOFTWINDOWSMOBILE FOR AUTOMOTIVE IMPORTANT
SAFETY INFORMATION
This system Ford SYNC™ contains software that is licensed to
Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft
Corporation pursuant to a license agreement. Any removal, reproduction,
reverse engineering or other unauthorized use of the software from this
system in violation of the license agreement is strictly prohibited and
may subject you to legal action.
Read and follow instructions
Before using your Windows Automotive-based system, read and follow all
instructions and safety information provided in this end user manual
(“User’s Guide”). Not following precautions found in this User’s Guide
can lead to an accident or other serious consequences.
Keep User’s Guide in Vehicle
When kept in the vehicle, the User’s Guide will be a ready reference for
you and other users unfamiliar with the Windows Automotive-based
system. Please make certain that before using the system for the first
time, all persons have access to the User’s Guide and read its
instructions and safety information carefully.
WARNING:Operating certain parts of this system while driving
can distract your attention away from the road, and possibly
cause an accident or other serious consequences. Do not change
system settings or enter data non-verbally (using your hands) while
driving. Stop the vehicle in a safe and legal manner before attempting
these operations. This is important since while setting up or changing
some functions you might be required to distract your attention away
from the road and remove your hands from the wheel.
End user license agreement
74
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

GENERAL OPERATION
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
Prolonged Views of Screen
Do not access any function requiring a prolonged view of the screen
while you are driving. Pull over in a safe and legal manner before
attempting to access a function of the system requiring prolonged
attention. Even occasional short scans to the screen may be hazardous if
your attention has been diverted away from your driving task at a critical
time.
Volume Setting
Do not raise the volume excessively. Keep the volume at a level where
you can still hear outside traffic and emergency signals while driving.
Driving while unable to hear these sounds could cause an accident.
Use of Speech Recognition Functions
Speech recognition software is inherently a statistical process which is
subject to errors. It is your responsibility to monitor any speech
recognition functions included in the system and address any errors.
End user license agreement
75
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

911 assist™ .................................33
A
Accessing and using your USB
port ..............................................49
Accessing call history/phone
book during active call ...............20
Accessing system settings .........53
Accessing vehicle applications ..53
Accessing your phone book .......22
Accessing your playlists .............64
Active call menu options ...........18
Adding a Bluetooth media
device which is in discoverable
mode ............................................55
Adding a Bluetooth media
device which is in discovery
mode ............................................54
Adding (pairing) a phone ..........39
Answering an incoming call .......16
Applications .................................38
Automatically download your
phone book ..................................29
C
Call history ..................................21
Changing the SYNClanguage
setting ....................................43, 58
Connecting a Bluetooth media
device ...........................................55
Connecting a digital media
player to SYNC.........................48
Connecting a phone ....................40
D
Delete a device ...........................56Deleting a phone .........................41
Deleting all phones .....................42
Deleting all text messages .........25
Downloading unread text
messages ......................................25
E
End user license agreement ......69
Ending a call ...............................16
Exiting phone mode ...................16
Exploring the USB device ..........66
H
How SYNCinteracts with
your Bluetooth device ................20
I
Incoming new text message ......17
Installing new vehicle
applications ...........................44, 60
J
Joining two calls
(multiparty/conference call) ......19
M
Making a call ...............................16
Message notification ...................27
Modifying your phone book .......28
P
Pairing media devices to
SYNC....................................54–55
Index
76
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)

Pairing your phone .....................39
Performing a master reset ...44, 59
Phone dependent features ...........6
Phone redial ................................21
Phone settings ............................26
Phone status ...............................26
Play menu ....................................56
Playing a specific track ..............65
Playing similar music ..................67
Privacy information ......................5
Putting a call on/off hold ...........19
Q
Quick reference chart ................11
R
Returning to factory
defaults ..................................43, 59
S
Safety information ........................5
Selecting and playing specific
albums .........................................63
Selecting and playing specific
artists ...........................................62
Selecting different genres ..........63
Selecting different media
sources .........................................49
Sending new text messages .......24
Setting a phone as primary .......40
Setting a ring tone ......................27
Streaming music from your
phone ...........................................50SYNCvoice recognition
feature ...........................................6
System settings ...........................38
T
Text messaging ...........................23
Traffic, Directions and
Information ..................................30
Turning Bluetooth on/off ............41
Turning prompts on/off ........42, 57
U
Using privacy mode ....................18
Using SYNC’s play menu ..........60
Using the Auxiliary input jack
(Line in) ......................................51
Using the media settings ............52
Using the play all feature ...........61
Using the quick dial feature ......17
Using voice commands with
SYNC............................................9
Using your media menu .............48
V
Vehicle health report ..................36
Voice commands in media
mode ............................................46
Voice commands in phone
mode ............................................13
W
What is SYNC? ............................4
What’s playing? ...........................48
Index
77
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)